Terms & Conditions

3. Business and consumer customers

SvereSystems is designed primarily for small service businesses, sole traders, freelancers and organisations. The public website-project request route is business-facing. A private consumer project may be considered separately when a private individual contacts SvereSystems directly.

Before a contract is formed, SvereSystems may ask the client to confirm whether the purchase is made for business/professional purposes or as a private consumer. Different mandatory VAT and consumer-protection rules may apply.

For cross-border EU business treatment, SvereSystems may require a valid VAT number and other information reasonably needed to verify the buyer’s status before applying reverse charge. If the required status cannot be verified, SvereSystems may decline the business order or apply the VAT treatment required by law.

4. Service scope

The only public fixed-scope website offers are Website and Website + AI Presenter. Each accepted project is delivered through one of two delivery routes: EXISTING SITE or NEW HTML SITE. These routes are not separate products. SvereSystems confirms the appropriate route before invoicing after manually reviewing the request and, where relevant, the current public website.

For an EXISTING SITE project, the client's current WordPress, Wix, Squarespace or other website may stay in place when its technical base and visual system are usable. The normal commercial scope is the target page or pages defined in the Project Confirmation, one primary service or audience, one primary CTA, an AI Presenter placement recommendation when the Presenter is included, one consolidated small revision and one final public-page review after the client or its implementer has completed the supplied changes.

The existing-site deliverable is a website change package for the target page or pages defined in the Project Confirmation. It may include exact target-page structure and section order, KEEP / CHANGE / ADD guidance, removal instructions where justified, ready-to-paste H1, subheadline, service and trust copy, CTA wording and destination, meta title and meta description, the finished AI Presenter with a placement recommendation when included, and page-level Search & AI Readiness recommendations.

For a NEW HTML SITE project, SvereSystems builds the website on its standard page structure and design system, adapted to the client's service, approved copy, logo, brand colours, suitable visuals and contact route. The delivered files may include responsive HTML/CSS/JavaScript, standard utility pages where relevant, an optional AI Presenter and the page-level Search & AI Readiness basics that belong to the SvereSystems standard. The confirmed page/site scope is stated in the Project Confirmation. The project includes one complete preview, one consolidated small revision within the confirmed scope and SvereSystems standard, final portable website files and a concise handover note describing the supplied files and the client's or technical partner's publication responsibility. New HTML is not bespoke web development: custom functionality, integrations or a completely different design system are not included.

The Project Confirmation states the applicable delivery route and the responsibility boundary before invoicing. Existing-site implementation and new-site publication remain with the client or the client's chosen technical partner; SvereSystems does not take over those technical tasks.

Search & AI Readiness covers page-level clarity recommendations for the target pages defined in the Project Confirmation and, for a new HTML site, the page-level basics that belong to the SvereSystems standard. Ongoing SEO, content campaigns, backlink work and search or AI visibility guarantees are not included.

Where Website + AI Presenter is confirmed, the Presenter is an optional project component rather than a requirement. It is used only where a short guided explanation genuinely helps. The package may include the finished video, thumbnail or poster, captions and a recommended placement. For an existing-site route, the client or its implementer adds the Presenter to the website. SvereSystems does not log in to the CMS or perform the technical insertion.

SvereSystems may use AI-assisted tools for research, analysis, drafting, production and media creation. Client-facing deliverables are human-reviewed before delivery. AI presenter media is visibly disclosed as AI-generated or AI-presented within the final video.

If a project includes externally licensed stock media, third-party services, fonts, software or other third-party material, their respective licence and usage terms continue to apply.

5. Project price, VAT and invoicing

The binding project price is the amount stated in the accepted Project Confirmation and the corresponding invoice. Public sales pages may show current offer pricing, but those public prices are not repeated in these Terms because they may change over time.

The Project Confirmation records the confirmed public offer, delivery route, scope, final project price and applicable VAT treatment before the client accepts the contract. The delivery route is confirmed by SvereSystems after manual review and is not a customer-selected pricing tier.

• Finnish taxable sales are subject to the applicable statutory VAT treatment in force at the relevant time.
• For qualifying general-rule services supplied to a business established in another EU Member State, Finnish VAT may not be charged and the buyer may account for VAT under the reverse-charge mechanism, subject to the applicable VAT rules and buyer-status verification.
• For a private consumer, the Project Confirmation states the total consumer price including applicable VAT before the client accepts the contract.
• If another mandatory VAT rule applies, the Project Confirmation and invoice use the treatment required by law.

SvereSystems may verify EU VAT numbers through VIES or another appropriate official source.

6. Payment and start of production

Website-project invoices are issued through NoCFO. SvereSystems invoices the full final project price stated in the accepted Project Confirmation in advance, and the client follows the payment instructions shown on the invoice. Instalment plans are not part of the standard website-project model.

Production begins only after: (a) the written Project Confirmation has been accepted by the client, (b) the invoice has been paid in full, (c) the private intake and required source material are sufficiently complete, and (d) for a consumer project, the express immediate-start request and acknowledgment described in section 7 have been received.

The invoice, payment reference or accounting status does not change the confirmed public offer, delivery route, scope, client implementation/publication responsibility or other terms recorded in the accepted Project Confirmation.

7. Consumer right of withdrawal

If the client is a consumer and the contract is concluded at a distance, the consumer generally has 14 days from conclusion of the service contract to withdraw without giving a reason, subject to mandatory law.

SvereSystems accepts consumer projects only where, when accepting the Project Confirmation, the consumer actively and expressly:

• requests that SvereSystems may begin providing the service as soon as payment has been received and the project intake and required source material are sufficiently complete, even if the 14-day withdrawal period has not yet ended;
• acknowledges that, if the consumer withdraws after performance has begun but before completion, SvereSystems may charge the proportionate amount corresponding to work already performed before the withdrawal notice; and
• agrees that the statutory right of withdrawal ends once the service has been fully performed.

This request and agreement are not inferred from payment, silence, a pre-ticked box or these Terms alone. They must be included in the consumer’s written acceptance of the Project Confirmation.

Until the service has been fully performed and the right has lawfully ended, the consumer may exercise any withdrawal right that still applies by sending a clear statement to info@sveresystems.com. If performance began during the withdrawal period at the consumer's express request, any amount payable for work performed before withdrawal is limited to what mandatory law permits. Where the legal requirements for such compensation were not met, no compensation is charged merely because work had begun.

Where a valid withdrawal requires SvereSystems to refund payment, the refund is made within the period required by mandatory law, normally no later than 14 days after SvereSystems receives the withdrawal notice, subject to any lawful deduction for service already provided at the consumer's request.

Model withdrawal notice

Using this model is optional; any clear withdrawal statement is sufficient.

8. Timing, delivery and revisions

Project timing is agreed or communicated in writing for the specific project after the production prerequisites are clear. No fixed public delivery time applies. Any SvereSystems production timing does not include the client's or a third party's technical implementation or publication time.

The fixed-scope project includes one consolidated round of small, in-scope corrections unless the Project Confirmation states a different revision boundary that still remains within the applicable SvereSystems service standard. For an existing-site project, the correction round applies to SvereSystems' supplied copy, structure, CTA, Search & AI Readiness recommendations and change notes. For a new HTML project, it applies to the delivered website files and confirmed content within the SvereSystems standard. New sections, new services, strategic changes, replacement concepts, substantial rewrites or additional languages are outside the included correction round and are not automatically included in the project. Custom functionality, integrations and a different design system are not part of this website service.

An existing-site project also includes one bounded final review of the confirmed public page after the client or its implementer confirms that the supplied changes have been implemented. SvereSystems checks the confirmed commercial/content result and may provide one concise correction list. This review is not CMS administration, technical troubleshooting or a warranty for the client's or implementer's technical work.

SvereSystems corrects in-scope defects in its own supplied copy, change notes, Presenter package or delivered HTML files. Client or third-party implementation errors, publishing mistakes and third-party platform behaviour are not SvereSystems deliverable defects.

9. Client responsibilities

The client must provide accurate instructions and only material they are entitled to use. The client is responsible for obtaining permissions for logos, images, photographs, videos, testimonials, personal data, trademarks and other supplied material, including permission from identifiable persons where required.

The client must review factual information, contact details, service descriptions, claims and other business-specific content before publication. SvereSystems may refuse instructions that appear unlawful, misleading, infringing, unsafe or materially outside the confirmed service, delivery route or SvereSystems standard.

If the client provides or approves stock, AI-generated or third-party media, the client must use the delivered material subject to any disclosed third-party licence, attribution or usage restriction.

For an existing-site route, the client is responsible for arranging any technical implementation needed in the existing website. The client's chosen implementer is responsible for appropriate access, backups, technical competence and safe implementation. If a genuine technical limitation prevents a material part of the supplied change package from being used, the client may tell SvereSystems so that the commercial/content deliverable can be reviewed within the confirmed scope.

For a new HTML route, the client is responsible for arranging publication through its hosting provider, IT support, developer or another suitable technical party and for the domain, hosting account, hosting fees, server environment, DNS/nameserver configuration, SSL, email continuity and other publication infrastructure.

The client must not send WordPress, Wix, Squarespace, hosting, cPanel, FTP/SFTP, DNS, server, email or other technical account passwords or credentials to SvereSystems through intake forms, email or ChatGPT. SvereSystems does not require those credentials for its website-project delivery model.

10. Intellectual property and handover

After all amounts due for the project have been paid, the client receives the final project deliverables applicable to the confirmed route and the rights stated in these Terms and the Project Confirmation for the final client-specific deliverables, subject to third-party licences.

If the client's current website is kept, handover may include ready-to-use website copy, exact recommended section order, KEEP / CHANGE / ADD change notes, justified removal notes, CTA wording and destination, Search & AI Readiness recommendations, and the finished AI Presenter with a placement recommendation where included. Handover does not transfer ownership of or rights in the client's existing CMS, theme, plugins or other third-party systems, and SvereSystems cannot grant rights in those systems.

If the project includes a new HTML website, the normal handover is a portable set of website files that the client can retain and have published on compatible hosting. The handover may include a concise note identifying the supplied files and publication responsibility, but SvereSystems does not upload or publish the files to the client's hosting.

Where an AI Presenter is included, handover may include the finished video, captions, poster image and related media files together with a placement recommendation. If an external video-hosting service is used, ownership, access and any ongoing third-party costs are governed by that service's terms and the Project Confirmation.

SvereSystems retains rights in its pre-existing know-how, methods, reusable code patterns, generic structures, internal prompts and non-client-specific production systems. The client does not obtain rights to third-party software, fonts, stock material, AI platforms, form providers, hosting systems or other third-party services beyond the rights provided under their respective licences or terms.

11. Handover, implementation responsibility and later changes

Existing website kept

Where the Project Confirmation states that the client's existing website will be kept, SvereSystems delivers the confirmed website change package to the client or, on the client's instruction, to its chosen developer or other authorised implementer. SvereSystems is responsible for the commercial copy, structure, CTA, finished Presenter and placement recommendation where included, and other change notes that form part of its own confirmed deliverable.

The client or its implementer is solely responsible for making the technical changes in WordPress, Wix, Squarespace or any other CMS/page-builder environment. SvereSystems does not log in to the client's CMS, edit plugins or themes, perform platform updates, troubleshoot the CMS, administer hosting or server systems, change DNS or nameservers, migrate the site or publish the changes.

New HTML website

Where the Project Confirmation states that SvereSystems will create a new HTML website, SvereSystems hands over the final portable files built on the SvereSystems standard and a concise handover note where needed. The client, hosting provider, IT support, developer or another suitable technical party is responsible for uploading and publishing those files and for the hosting, server, DNS, nameserver, SSL and email environment.

SvereSystems does not offer deployment, hosting-login work, FTP/SFTP or cPanel work, DNS/server administration, migration or publication as an additional website-project service.

Later changes

After handover, SvereSystems remains responsible for correcting an in-scope defect in its own original deliverable and, for an existing-site route, performing the one bounded final public-page review included under section 8. Other later requests are not automatically included.

A later request may be accepted only if it fits a service that SvereSystems then actively offers and stays within that service's standard non-technical scope. It must be confirmed in writing before work begins. A later request cannot create an exception for bespoke web development, custom functionality or integrations, or for taking over the client's CMS, hosting, DNS, server, deployment, publication or other technical administration.

12. Cancellation, defects and refunds

For business clients, if a project is cancelled after production has begun, SvereSystems may retain or invoice an amount reasonably corresponding to work already performed and project-specific non-refundable costs already committed. Any unearned prepaid balance will be refunded where applicable.

If SvereSystems cannot complete the confirmed service for reasons attributable to SvereSystems, an appropriate refund or other remedy will reflect the part of the service already properly completed and any mandatory rights.

If SvereSystems' supplied copy, website change package, AI Presenter package, delivered HTML files or another confirmed deliverable contains a material in-scope defect, the client should notify SvereSystems promptly and describe the issue specifically. SvereSystems will first have a reasonable opportunity to correct its own deliverable. Mandatory consumer remedies are not limited by this section.

For an existing-site project, an issue caused by the client or its implementer, a departure from the supplied change package, a CMS/theme/plugin limitation, a platform update, a client-made change or another cause outside SvereSystems' deliverable is not treated as an original SvereSystems defect. If the problem is caused by a material error in SvereSystems' supplied change notes, SvereSystems will correct those notes under this section.

For a new HTML project, an issue resulting from client or third-party publication, later edits, hosting or server changes, DNS or email configuration, third-party service changes or other matters outside the supplied website files is not an original SvereSystems defect merely because it affects the published website after handover.

13. No sales guarantee and liability

SvereSystems does not guarantee search rankings, visibility or citation in AI services, advertising performance, leads, sales, conversion rates, revenue, uptime, indexing, third-party platform availability or any specific commercial outcome. A website is one part of a wider acquisition and technical environment.

Search & AI Readiness covers page-level clarity recommendations for the target pages defined in the Project Confirmation and, for a new HTML site, the page-level basics that belong to the SvereSystems standard. Ongoing SEO, content campaigns, backlink work and search or AI visibility guarantees are not included.

SvereSystems is not responsible for outages, restrictions, changes or failures caused by hosting providers, domain registrars, DNS services, email providers, form providers, video hosts, analytics platforms, browsers, search engines, AI platforms or other third-party services outside SvereSystems' reasonable control.

For business clients, to the maximum extent permitted by law, SvereSystems is not liable for indirect or consequential loss, lost profit, lost opportunity, loss caused by third-party platforms, loss caused by inaccurate client-supplied information, or loss caused by client or third-party modifications made after handover.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer rights.

14. Privacy and data processing

The SvereSystems Privacy Notice explains controller-side processing. Where SvereSystems processes personal data on behalf of a business client as processor, the Data Processing Agreement applies to that processing.

If a client website uses a third-party contact-form, video, analytics, booking or other service, the applicable Project Confirmation, website privacy information and implementation should identify the actual provider and behaviour. The client remains responsible for approving its own business-specific privacy and legal information.

15. Governing law and disputes

These Terms and project agreements are governed by Finnish law, without excluding mandatory consumer protection that applies to a consumer.

Business disputes that cannot be resolved by negotiation may be brought before the competent court in Finland. Consumers may also use the remedies and forums available to them under mandatory law, including the Finnish Consumer Advisory Services and, where applicable, the Consumer Disputes Board.

16. Changes and contact

SvereSystems may update these public Terms for future projects. The Terms applicable to an accepted website project are the version identified in that project's Project Confirmation unless mandatory law requires otherwise.

If the client later asks for additional non-technical commercial work, SvereSystems may accept it only when it matches a service SvereSystems then actively offers and remains within that service's standard scope. Any such work is separately confirmed in writing before it begins. A later request does not create an exception for bespoke web development, custom functionality, integrations, CMS work, hosting, DNS, server administration, deployment or publication.

Questions about these Terms or an existing project: info@sveresystems.com.